常用商务信函的格式和范例business letter.ppt

备忘录的格式 TO: ( 主送对象 ) CC: ( 抄送对象 ) FROM: ( 写作对象 ) DATE: ( 备忘录写作时间 ) SUBJECT: ( 主题 ) BODY : ( 正文 ) Memo 的种类 根据备忘录的用途可以分为指示备忘录、建议备 忘录、请求备忘录、通知备忘录、准许备忘录等 种类。 指示性备忘录 Memorandum Date: 28 June 2019 To: All Training Personnel From: R. Mark Head, Training Department Subject: Providing Clear, Complete Instructions It has come to my attention that new employees are not performing their jobs satisfactorily. This is the fault of the trainer, not the trainee. You should give clear, complete instructions. Please follow these guidelines: 1. Give an overview of the task. Make sure the task is understood. 2. Describe each step in order. 3. Describe each step thoroughly. 4. Ask questions at each step. Do NOT ask: Do you understand? Ask: How do we begin? What do we do next? etc. 5. Have trainees repeat the instructions. Dear all, Our company is inviting everyone to have fun in the beautiful resort – Long Island for 3 days (Dec 24 to 26). Please find the itinerary in the attachment and sign up in Room 606 ASAP. The deadline is Dec 1. All have to come back to work on Dec 27. Regards, Adam Lee HR Manager 注意开首句的使用 With reference to ________ Thank you for your email of yesterday. Further to our telephone conversation, ________ … 例如： Mr. Yang, Nice to hear from you. About the technology, you may consult with Mr. Jackson. He is our representative and familiar with it. His contact information is listed below. Thank you for your interest. All the best James Wang Auster Circuits, Inc. 10080 Willow Creek Road San Diego, Ca. 92131 845-803-0010 x311 James.Wangauster ? Complimentary Close ? 电子邮件由于其非正式的特点，结束语可使 用非正式语句。例如： Best regards. Best wishes. All the best. Thank you (for your help). ? 也可根据邮件的内容使用正式的结束语，例 如： Yours sincerely, Sincerely, Yours faithfully, Yours truly,