简历范文_张三 - 3years experience - 13800138000.pdfVIP

五百丁 68 years old 广东广州 3years experience bd@500d.me Job preferences Education 2014.3-2015.5 Microsoft Networking Dip oma 2015.7-2014.7 Associate of A rts 2010.2-2015.6 Accounting Work experience 2015.7-2017.6 Technica Support 2003 - Present Facili a ed ne work unins all and reins all of ax prepara ionsof ware for accoun an s working wi hou in ernal IT personnel.Suppor ed single-user ne works in downloading, ins alling, andconfiguring sof ware upda es online. Assis ed QuickBookscus omers wi h supplies in egra ion. Iden ified and resolved malfunc ions per aining o sys emaccess for agen s, collabora ing wi h agen s and heengineering/ produc developmen eams. Suppor ed QuickBooks desk op and online cus omers wi h ips o help clien s discover addi ional fea ures wi hin heirsof ware resul ing in increased business and s reamlinedaccoun ing processes. Facili a ed firs ime use QBO cus omers as well as FTUPayroll wi hin heir accoun s. Direc ed and suppor ed o her agen s as men or and subj ec ma er exper in managing escala ed issues. Rou inely worked wi h Tier 3 agen s and engineers o roubleshoo and resolve emerging issues. Discovered accoun ing inaccuracies caused by echnical bugs;repor ed o managemen o de ermine resolu ion. Performed compara ive research o de ermine he cause ofissues and iden ify areas needing improvemen . Held addi ional roles wi h Parsons, Verizon and Bell A lan ic Summary Analy ical Accoun ing Suppor Professional offering over 15 years of experience providing echnical suppor o accoun an s u ilizing an array of echnology and sof ware programs. Subj ec ma er exper in QuickBooks Online US and Canada, QBO Payroll, and ProSeries. Cer ified change agen , adep a formula ing processes and lead