客户满意度调查表customersurvey.docxVIP

SF127客户满意程度调查表 SF127 CUSTOMER SATISFACTION SURVEY FORM （请填写完回传至传真号：xxx） 客户名B: Client s Name 联系人及联系方式： 第一列1 “工M现”： 请对xxx在下列所提供的服务方面的工作表现打分。 (5=优 4=很好3=好 2=尚可 1=不好) Column 1: Please rate BUREAU VERITASS PERFORMANCE on the following services provided to date. (5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor) 第二列2 “重要程度”： 请对该项内容对贵公司的重要性打分。 (5=很关键 4=很重要 3=重要2=不太重要 1=不重要) Column 2: Please Rate each category for IMPORTANCE to your company. (5 = Critical, 4 = Very Important, 3 = Important, 2 = Not Very Important, 1 = Not Important) 自从贵公司和XXX开始接触以来，我们的表现： Since your initial contact with XXX, How responsive have we been: 工M现重 Performance 重耍性 Importance a.回答贵公司打来的电话方面如何？ a. Answering your phone calls to our office? b.在向贵公司呈交有关XXX的资料方面如何？ b. Presenting you with information about XXXX Certification? c.及时向贵公司报价方面如何？ c. Providing you with a quote in a timely manner? d.对贵公司的报价是否￥青楚？ d. Providing you with a clear quote? e.回答贵公司所提的有关Bureau VeritasO可题方面如何？ e. Following up to your inquiries about XXXX? 为贵公司注册评审所作的准备工作方面，请告诉我们 ： In preparing for your Registration Audit, Please tell us: 工倡!现重 Performance 重耍性 Importance a.对贵公司质量手册的评审是否及时？ Did we review your Manual in a timely manner? 对质量手册评审报告之内容是否符合贵公司的期望？ b. Did the content of the review report for your Manual meet your expectations? c.贵公司和我们评审组的沟通是否充分？ c. Was the communication with our Audit team adequate? d.最后确定的评审进度是否能接受？ d. Was the final Audit schedule acceptable? e.对即将要进行的评审过程是否明确？ e. How clear was the forthcoming Audit Process?  贵公司的评审已经进行了，请告诉我们： Your Audit has now taken place; Please tell us: 工倡!现重 Performance 重耍性 Importance a.我们的评审员是否态度亲切、处事认真且有礼貌？ a. Were our Auditors concerned, earnest and courteous? b.我们的评审员是否具有足够的专业知识与能力能客观地指出缺失 及提供适当的改善项目。 b. Did our auditors have sufficient professional knowledge and skills to find out non-conformities and provide appropriate corrective actions in an objective manner? c.我们的评审员是否能快速地掌握问题，且能对“缺失改善项目” 沽楚的解释及沟通？ c. Were our auditors capable of locating issues quickly and exp