行业技能等级评价 中级 业务问询.pptx

《业务问询Service Enquiries 》1.询问寄递方式 How would you like to send them?您打算怎么寄? Do you want to insure it?您要保价/保险吗?2.询问快递时限A: When will my express item arrive? 我的快件什么时候能够到达?B:Usually it takes about five days. 通常是五天。 Itll take at least five days, 至少五天。 About five days.大约五天。Our tracking page can provide up-to-date information on your express item location. 我们的跟踪页面能为您提供有关快件必威体育精装版状态的信息3.请求验视Would you mind our checking of the express to assuresafety during transportation?为了运输安全，您介意我们开箱核实托寄物的内容吗? 4.关于支付A: What payment methods can I use?我可以采用什么方式进行支付?B: You can pay by cash or credit card.您可以采用现金或信用卡方式支付。5.关于寄递物品的体积和重量A: What is the maximum size of package I can send? 我可以交寄的快件的最大尺寸是多少?B: Due to the size of the door openings on our vans and planes ，we ask that a express item doesnot exceed X x cm in any dimension. 我们要求每个快件的长、宽、高都不得超过x xcm,这主要是考虑到货车和飞机舱门的尺寸。For the safety of our couriers, we require notifcation of express items over 30kg in weight.出于对派送员的安全考虑，重量超过30kg的物品请告知我们。谢谢大家!