跨文化沟通与演讲训练 沟通障碍 2_Communication Barriers.ppt

* Communication is an interpersonal process of sending and receiving symbols with messages attached to them. Although the definition sounds simple and commonsense enough, there is a lot of room for error when we actually implement the process. There are many places where things can go wrong and our communications end up misunderstood or poorly received. the key elements in the communication process. A sender encodes an intended message into meaningful symbols, both verbal and nonverbal. He or she sends the message through a communication channel to a receiver, who then decodes or interprets its meaning. This interpretation may or may not match the sender’s original intentions. When present, feedback reverses the process and conveys the receiver’s response back to the sender. * * The small figure shows that face-to-face communication is very high in richness. These channels are Written channels like memos, e-mails, and text messages are much less rich. They are impersonal, one-way interactions with limited opportunity for feedback. * Are you well informed on the tips that follow in the list? * Essential Ingredients of Successful Presentations Be prepared—Know what you want to say; know how you want to say it; rehearse saying it. Set the right tone—Focus on your audience; make eye contact and act pleasantly and confidently. Sequence your points —State your purpose, make important points, follow with details, and then summarize. Support your points —Give specific reasons for your points; state them in understandable terms. Accent the presentation—Use good visual aids; provide supporting handouts when possible. Add the right amount of polish —Attend to details; have room, materials, and, arrangements ready to go. Check the technology—Check everything ahead of time; make sure it works and know how to use it. Dont bet on the Internet —Beware of plans to make real-time Internet visits; save sites on a disk and use a browser to open the file. Be professional —Be on t