酒店职业英语 Module 11 Chamber Service Module 11 Chamber Service.ppt

“十二五” 职业教育国家规划教材 经全国职业教育教材审定委员会审定 主　编：王君华　韩福乐 副主编：彭一飞　何　珊 （第二版） Zoom In Student Book　学生频道 Module 11　Chamber Service Module objectives After learning this module, students should be able to: Make room cleaning Make up the room Do the chamber service properly Module 11　Chamber Service Courtesy 　　When doing cleaning the room, the room attendant should bear the following tips in mind. SHAPE—Characteristics of Cleaning 　　S — Safety (安全) 　　H — Health (健康) 　　A — Appearance (外观) 　　P — Protection (保护) 　　E — Economy (经济实用) Module 11　Chamber Service Speaking Culture Link Further Reading Practical Writing Lead-in Listening Language Focus Exercises Lead-in Task 1 Match different duties in the left column with their corresponding job titles in the right column. 1. repairing a broken leg of a chair A. room attendant 2. moving furniture in the guestrooms B. electrician 3. changing burnt-out bulbs in the guestrooms C. carpenter 4. watering the hotel lawns D. gardener 5. operating the heating system E. houseman 6. vacuuming the carpets in the hallway F. plumber 7. taking care of the guests’children G. PA cleaner 8. making up beds H. baby-sitter C E B D F G H A 木匠 男杂工 电工 花匠 水管工 公共卫生清洁员 保姆 客房服务员 Lead-in Task 2 Think about more courteous expressions to replace the following sentences. 1. Just read the Service Information Booklet．Everything is in it． 2. Sorry, that’s not my department． Please go to Front Desk and find the Service Information Booklet in which you can get all useful information. I am sorry to hear that. I will let. come here at once. Lead-in Task 2 Familiarize yourself with the following tips on the standard for room cleanliness. 3. My English is poor. What did you say? 4. Just take a taxi! You can certainly afford it． Would you mind repeating that? I didn’t quite catch on. You can take a taxi, the rate isn’t expensive. Lead-in Task 2 Familiarize yourself with the following tips on the standard for room cleanliness. 5. Don’t you see