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必威体育精装版.课件 * 必威体育精装版.课件 * 必威体育精装版.课件 * 必威体育精装版.课件 * 必威体育精装版.课件 * 大范围的变革项目中的最佳实践 Best Practices and Lessons Learned in Large Scale Transformational Change Projects September 12, 2006 必威体育精装版.课件 * 必威体育精装版.课件 Agenda Introduction Smooth and Difficult Change Experiences Accenture Change Management Framework变革管理框架 Navigation, Leadership, Ownership and Enablement Accenture’s Change and Training Best Practices Roles in the Change Process Successful Leadership Next Steps Additional Information * 必威体育精装版.课件 What does “Change Management” mean? Effectively managing the integration of role, process, and technology changes associated with implementation of a new system Providing staff with the support and skills development they need to prepare for system implementation Providing staff with the information they need to understand and respond positively to the changes resulting from the new system * 必威体育精装版.课件 Smooth and Difficult Change Experiences Was the purpose or vision for the change clear? Did leadership support the change? How far in advance did you learn about the change? Did you have any involvement or input into the change? What other factors contributed to the success of the change? Was your role in the smooth change different from the difficult change? Was the degree of Sponsor involvement different in the two changes? What can you do to create a better environment for change with your team? Think about a smooth and a difficult change experience you have had at work. For each one: * 必威体育精装版.课件 Benefits of Managing Change Long before a new information system goes live, the Change Management team sets the foundation View Change as a process, not an event “valley of despair” Managing Change: Achieve maximum performance Not managing Change: predictable outcome cannot be achieved time performance Start of Project Go-live C D B A Build CM Foundation * 必威体育精装版.课件 Commitment to Change support for change Awareness Understanding Acceptance Commitment time Negative Perception Confusion Benefits not realized afte
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