成长英语教师用书提高篇（教学课件）Unit 7 More Communication,Less Conflict.pptxVIP

More Communication, Less Conflict;Progressing English;Progressing English;Open Your Mouth;Open Your Mouth;Open Your Mouth;Open Your Mouth;Open Your Mouth;Open Your Mouth;Questions: 1. What seems to be the problem? 2. What have you done with it? 3. How long has it been like this? 4. How would you like it to be solved? 5. What else do you still need if we solve it this way?;Watch and Answer;Dialogue 1;Dialogue 2;Passage;Passage A;Passage A;Passage A;Passage A;Passage A;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Check Your Study;Further Your Skills?;Further Your Skills?;Further Your Skills?;Further Your Skills?;Further Your Skills?;Further Your Skills?;Further Your Skills?;Further Your Skills?;Passage B;Passage B;Passage B;Passage B;Passage B;Check Your Study;Check your study;Check your study;Further Your Skills;Further Your Skills;Further Your Skills;Further Your Skills;A Sample of Complaint Letter;A — inconvenience B — complain about C — lost profit D — refund E — adjustment letter F — termination clause G — deposit H — nonrefundable I — compensate J — after-sales service K — make a claim L — settle a complaint M — attention N — look into O — fulfill one’s commitments P — the expiry date;1. You may exchange the shirt but cannot return it for a ____________(退款). 2. We regret that we have to ______________(提出索赔) the goods. 3. Please finish the milk before its ____________(保质期). 4. I believe that you should ____________ (赔偿) us for 5% of the total amount of the contract. 5. Some companies have designed various _______________ (售后服务) to meet the expectation of each category of customers. 6. After entering into the contract, we should earnestly ___________________(履行承诺).;Exercise 3 Read the sample above and then write a complaint letter according to the given information below.;In this part, you are required to describe the following complaint lette