中高级导游业务 中高级导游业务 1-Tour Guide导游员.ppt

Part I Key words and expressions Itinerary Sightseeing Assign Local guide National guide Tour leader Origin country Destination country Travel agency Conflict reputation Role-play Some advice: First ,listen to the tour leader patiently ,respect him. Second ,you should explain that the summer palace is a very important spot in the itinerary, and we have enough time to visit the great wall . According to the guide to Guangdong Try to make a welcome speech to tourist group in the name of guide . The following points should be included: 1、According the tourists a welcome for their visit to your city on behalf of your travel service ,the driver and yourself 2、Introducing yourself and the travel service you work for 3、Introducing the driver 4、Expressing your willingness and desire to render good service to the tourists 5、Wishing the tourists a pleasant stay in your city. A local guide’s welcome speech (for reference) Good morning ,ladies and gentlemen: welcome to Guangzhou ! My name is Jane, our driver’s name is xiaoli . I work for china international travel service , Guangzhou branch and we two have the pleasure of being your guides during your stay in Guangzhou (or we are very glad to be with you during your visit to our city ). I expect that this is the first trip to Guangzhou for most of you . We will do our best to make your stay here enjoyable , restful and comfortable , so please feel free to let us know whatever complaints you may have about our work or the hotel service , or whatever , so we can improve in good time . We look forward to your cooperation. At last , thank you for your attention ! Welcome to Guangzhou (special speech) Ladies and gentlemen! Welcome to Guangzhou! The?saying?goes: If?you?have not?been?to?Beijing ,you?do not know?how?small?the official position?is! If?you?have not?been?to?Shanghai ,you?do not know?how?bad you?wear! If?you?have not?been?to Shenzhen ,you?do not know?how?little?the money you have! If?you?have not?been?to