项目经理教程第八周下.pptxVIP

Project Management8. Managing Project Conflict;3;;Which conflict handling style will you use? ;Which conflict handling style will you use? Project Managers may have a preferred style for managing conflict ;Which conflict handling style will you use? Project Managers may have a preferred style for managing conflict You should use different styles depending on the problem – and get there by using your ability to read situation;;;Characteristics negotiation looking for deals and trade-offs finding satisfactory or acceptable solutions;Characteristics create win-lose situations use of power plays forcing submission;Characteristics giving way submission and fulfillment ;Characteristics problem-solving carriage tackle differences sharing ideas and information seeing problems and conflicts as challenges;2 Methods for Resolving Conflict in a team Role Clarification Technique (RAT) Intergroup Conflict Resolution;Role Clarification Technique (RAT) This is a systematic procedure which involves all team members understanding the requirements of their of own and everyone elses position, duties and expectations You’ll need to clarify roles for team and individuals; for example via questionnaires (or for project teams - RAM matrices!);Intergroup Conflict Resolution Each group should prepare list of what they would like the other groups to start doing, stop doing, and continue to do. This list narrows he scope of the dispute and makes it easier to work on the core problems.;2;What is a Grievance?;A grievance is any behaviour or action of another member or members of a team, which has or is likely to have an unreasonable negative impact on the ability of a team member to undertake their duties;Most grievances are never raised with management Why?;Lack of trust;What you should do? ;Listen Discuss Plan;1;Stress;What is Stress? A pattern of emotional states and physiological reactions occurring in situations where individuals perceive threats to their important goals that they feel