Adobe-2021年美国工作状态报告（英文）-2021.5正文版.pdf

U . S . R E P O R T State of Work 2021 How COVID-19 changed digital work. Table of Contents Introduction 3 Research findings 6 Digital workers are resilient 6 Digital workers have new expectations 7 Digital workers are even more engaged 9 Generations are being impacted differently at work 10 The role of work management in powering digital work 13 Takeaways for leaders 17 Methodology This report includes data from two separate studies, both conducted by the Center for Generational Kinetics (CGK). The first study was conducted between February 13 and March 6, 2020, and the second study was conducted eight months later, between November 29 and December 3, 2020. Both studies included 1,000 respondents that were employed by a company with at least 500 employees, worked on a computer, and collaborated with other people. 2 Introduction In February 2020, we embarked on a study in partnership with the Center for Generational Kinetics (CGK) to understand how the two largest age cohorts in the workforce—millennials (ages 23-43) and Generation Xers (ages 44-52)—approached work differently. The data came back from the field just as COVID-19 was catalyzing a global shutdown that sent a majority of the digital workforce home to work. Despite the tricky timing, the data provided insights into generational differences and employee attitudes that were helpful to companies navigating the unexpected crisis. More important