物联网技术在永旺超市的应用.docxVIP

物联网技术在永旺超市的应用 摘 要 从工业工程的角度出发，系统分析了永旺超市的设施布置、人员分配和收银系统的平衡状态等，通过排队论分析收银中心的服务强度，优化收银流程。以RFID标签为主要工具，建立超市自主收银系统和定位导航和防盗机制。对改善后的方案进行评价，并对优化点进行比较分析。 通过对现有超市收银模式的改善，有效缓解了高峰期排队压力，提高顾客的满意度，提高收银员的服务水平，通过对购物车的改善，快速引导顾客购物，缩短了顾客非必要的寻找时间，提高顾客的购物愉悦度。 物联网技术将永旺超市升级智能化，有效提高超市的反应速度，更好的为顾客服务，提升顾客的好感度。 关键词：RFID标签；排队论；Flexsim仿真 Application of Internet of things technology in AEON Abstract From the perspective of industrial engineering, this design systematically analyzes the facility layout, personnel allocation and balance state of the cash register system of aeon supermarket, analyzes the service intensity of the cash register center through the queuing theory, and optimizes the cash register process. This design is mainly based on RFID tags as the main tool, the establishment of independent supermarket checkout system and positioning navigation and anti-theft mechanism. The improved scheme is evaluated and the optimization points are compared and analyzed. Through the improvement of the existing supermarket checkout mode, it can effectively relieve the pressure of queuing in the peak period, improve the satisfaction of customers, and improve the service level of cashiers. By improving the shopping cart, it can quickly guide customers to purchase, shorten the unnecessary searching time of customers, and improve the shopping pleasure of customers. Through the IoT technology to upgrade the supermarket intelligent, Effectively speed up supermarket response, better service for customers, improve the degree of customer goodwill. Keywords: RFID tag; Queuing theory; Flexsim simulation 目录 TOC \o 1-3 \h \z \u 1 前言 1 1.1工业工程的基本概念 1 1.2物联网的基本概念 1 1.3超级市场的基本概念 2 1.4研究背景及研究意义 3 2 现状研究 4 2.1研究目标 4 2.2 研究内容 5 2.3 拟解决的关键问题 6 3 方案研究 8 3.1建立排队模型 8 3.2研究的基本思路 10 3.3 RFID标签法 11 3.4自助收银 13 3.5防盗感应门 15 3.6 RFID定位法 16 3.7智能购物车的应用 18 3.8 RFID在永旺超市的应用 19 4 可行性分析 21 4.1投资必要性 21 4.2技术可行性 21 4.3财务可行性 21 4.4组织可行性 22 4.5风险分析 22 5 模型分析 23