上海先进半导体制造股份有限公司的优秀企业文化介绍(ASMCA.pptx

John Spence;; ;Cecil Van Tuyl;The Pattern of Business Success;;;What do engaged employees look like?;Job + Organizational Engagement = Employee Engagement;Actively Disengaged Employees…;;Customer satisfaction drives customer loyalty… and customer loyalty drives profitability ;Actively disengaged employees can reduce revenues by up to 22%, while highly satisfied and engaged employees can drive profits up by as much as a 189% ;Your employees will treat your customers…;What YOU want from your employees;The key elements of a winning culture: Employees;The Five Dimensions of a Great Place to Work;What Employees Want;How do you do that? 1 – 10;The Six Universal Drivers of Engagement;“When I make a mistake I am recognized 100% of the time, but when I do something right I am NOT recognized 99% of the time.”;1,300,000 interviews: Basic 4 + 1 ;The Rule of 3;WOW;No Surprises;CHEER!!!!!;Extreme Customer Focus;Web of Value: VOC + MOT + WOM;VOC;Moments Of Truth;MOT Practice Round;MOT Bonus Round: YOUR Business!;WOM = Your BEST form of advertising! ;43% - 74% of purchasing decision = WOM/T;;WOM Workshop: Best Ideas from the Group;Kaizen;Execution;The 6 Keys to a Remarkable Culture;THANK YOU;1、Genius only means hard-working all ones life. (Mendeleyer, Russian Chemist)? 天才只意味着终身不懈的努力。20.8.58.5.202011:0311:03:10Aug-2011:03 2、Our destiny offers not only the cup of despair, but the chalice of opportunity. (Richard Nixon, American President )命运给予我们的不是失望之酒，而是机会之杯。二〇二〇年八月五日2020年8月5日星期三 3、Patience is bitter, but its fruit is sweet. (Jean Jacques Rousseau , French thinker)忍耐是痛苦的，但它的果实是甜蜜的。11:038.5.202011:038.5.202011:0311:03:108.5.202011:038.5.2020 4、All that you do, do with your might; things done by halves are never done right. ----R.H. Stoddard, American poet做一切事都应尽力而为，半途而废永远不行8.5.20208.5.202011:0311:0311:03:1011:03:10 5、You have to believe in yourself. Thats the secret of success. ----Charles Chaplin人必须相信自己，这是成功的秘诀。-Wedne