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客房英语培训教材;
Chapter 1. Courtesy English
第一部分 礼貌英语
;“Good Morning, Sir / Madam.”
“Good Afternoon, Sir / Madam.”
“Good Evening, Sir / Madam.”
“May I help you, Sir / Madam?”
;“Please”
“Thank You”
“Excuse Me”
“Pardon Me”
;“Mr. ”
“Mrs. ”
“Mr. Mrs. ”
“Master”
;“Sir”
“Madam”
“Miss”
“Sir Madam”
;“Gentlemen”
“Ladies Gentlemen”
“Ladies”
“Lady Cattlemen”
;“How are you today, Mr. ?”
“Very well, Thank you. And
yourself. Sir?”
;“Yes, Sir / Madam.”
“May I help you ?”
“I’ll be with you in a moment, Sir / Madam.”
“Sorry to have kept you waiting, Sir / Madam.” ;“Certainly , Sir / Madam.”
“I’ll go and get it right away , Sir / Madam.”
“Yes, Sir / Madam.”
“Immediately, Sir / Madam.”
;“Sorry, we have Run out of .”
“I’m terribly Sorry. We don’t have . ”
“Awfully sorry. Sir / Madam. We have sold out . ”
“I’m Afraid We do not have .”
;“If you wait a minute, Sir / Madam. I’ll try to find out.”
“Yes, Certainly. Allow me.”
;“My Name Is . Call me any time. I’m very glad to be of service.”
;“My pleasure”
“You’re most welcome”
“Glad to be of service”
;“That’s quite all right.”
“It doesn’t matter.”
“It’s Nothing.”
;“I’m sorry.”
;“Certainly, Sir / Madam. Let me help you.”
“Go ahead please. You’re welcome.’
“Yes , of course. Allow Me.”
;“So sorry we can’t do that. It’s against our rules.”
“I’m terribly sorry, we are not permitted to do this.”
“I’m afraid it’s against company policy. I’m so sorry.”
;“No, thank you. You’re very kind.”
“It’s awfully kind of you. But no, thank you.”
;“No. I’m sorry.”
“I’m afraid that’s not so.”
“I’m afraid not. Unfortunately.”
“Not really.”
“No, Sir / Madam. It is not.”
;“I’m sorry. Sir. I’m being called away . Have a pleasant day. Sir / Madam.”
“Good day, Sir / Madam.”
;“You too , Sir / Madam.”
“And you , Sir / Madam.”
“The Same to you , Sir/ Madam. ”
;“Please take your time, Sir / Madam . There’s no hurry.”
;“Excuse me for interrupting.”
“May I take up a few moments of your time?”
“May I S
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