客房英语培训.pptx

客房英语培训教材; Chapter 1. Courtesy English 第一部分 礼貌英语 ;“Good Morning, Sir / Madam.” “Good Afternoon, Sir / Madam.” “Good Evening, Sir / Madam.” “May I help you, Sir / Madam?” ;“Please” “Thank You” “Excuse Me” “Pardon Me” ;“Mr. ” “Mrs. ” “Mr. Mrs. ” “Master” ;“Sir” “Madam” “Miss” “Sir Madam” ;“Gentlemen” “Ladies Gentlemen” “Ladies” “Lady Cattlemen” ;“How are you today, Mr. ?” “Very well, Thank you. And yourself. Sir?” ;“Yes, Sir / Madam.” “May I help you ?” “I’ll be with you in a moment, Sir / Madam.” “Sorry to have kept you waiting, Sir / Madam.” ;“Certainly , Sir / Madam.” “I’ll go and get it right away , Sir / Madam.” “Yes, Sir / Madam.” “Immediately, Sir / Madam.” ;“Sorry, we have Run out of .” “I’m terribly Sorry. We don’t have . ” “Awfully sorry. Sir / Madam. We have sold out . ” “I’m Afraid We do not have .” ;“If you wait a minute, Sir / Madam. I’ll try to find out.” “Yes, Certainly. Allow me.” ;“My Name Is . Call me any time. I’m very glad to be of service.” ;“My pleasure” “You’re most welcome” “Glad to be of service” ;“That’s quite all right.” “It doesn’t matter.” “It’s Nothing.” ;“I’m sorry.” ;“Certainly, Sir / Madam. Let me help you.” “Go ahead please. You’re welcome.’ “Yes , of course. Allow Me.” ;“So sorry we can’t do that. It’s against our rules.” “I’m terribly sorry, we are not permitted to do this.” “I’m afraid it’s against company policy. I’m so sorry.” ;“No, thank you. You’re very kind.” “It’s awfully kind of you. But no, thank you.” ;“No. I’m sorry.” “I’m afraid that’s not so.” “I’m afraid not. Unfortunately.” “Not really.” “No, Sir / Madam. It is not.” ;“I’m sorry. Sir. I’m being called away . Have a pleasant day. Sir / Madam.” “Good day, Sir / Madam.” ;“You too , Sir / Madam.” “And you , Sir / Madam.” “The Same to you , Sir/ Madam. ” ;“Please take your time, Sir / Madam . There’s no hurry.” ;“Excuse me for interrupting.” “May I take up a few moments of your time?” “May I S