酒店客房部培训课件.pptx

酒店客房部;制服和仪容仪表检查的标准;领班每日开会时要检查员工制服和仪 仪表并做好抽查 晨会中 工作中做好抽查;客房部内部沟通;客房部内部沟通;仪容仪表及形象;仪容仪表及形象;形体语言及态度;形体语言及态度;遗失物品;遗失物品;月布草盘点;月布草盘点;万能钥匙签退程序;万能钥匙签退程序;如何开会;如何开会;如何开会;签到程序;签到程序;签退程序;签退程序;如何跟客人打招呼;如何跟客人打招呼;控制寻呼;控制寻呼;工作时间表;工作时间表;如何接听电话;如何接听电话;电话交接本;电话交接本;??姆服务;保姆服务;安排房间;安排房间;服务员每日工作报告早班;服务员每日工作报告早班;服务员工作报表中班;服务员工作报表中班;物品的订货及配送;物品的订货及配送;物品的订货及配送;每天水果补充/物品返还/交接;每天水果补充/物品返还/交接;1、Genius only means hard-working all ones life. (Mendeleyer, Russian Chemist)? 天才只意味着终身不懈的努力。20.8.58.5.202011:0311:03:10Aug-2011:03 2、Our destiny offers not only the cup of despair, but the chalice of opportunity. (Richard Nixon, American President )命运给予我们的不是失望之酒，而是机会之杯。二〇二〇年八月五日2020年8月5日星期三 3、Patience is bitter, but its fruit is sweet. (Jean Jacques Rousseau , French thinker)忍耐是痛苦的，但它的果实是甜蜜的。11:038.5.202011:038.5.202011:0311:03:108.5.202011:038.5.2020 4、All that you do, do with your might; things done by halves are never done right. ----R.H. Stoddard, American poet做一切事都应尽力而为，半途而废永远不行8.5.20208.5.202011:0311:0311:03:1011:03:10 5、You have to believe in yourself. Thats the secret of success. ----Charles Chaplin人必须相信自己，这是成功的秘诀。-Wednesday, August 5, 2020August 20Wednesday, August 5, 20208/5/2020 6、Almost any situation---good or bad---is affected by the attitude we bring to. ----Lucius Annaus Seneca差不多任何一种处境---无论是好是坏---都受到我们对待处境态度的影响。11时3分11时3分5-Aug-208.5.2020 7、Although the world is full of suffering, it is full also of the overcoming of it.----Hellen Keller, American writer虽然世界多苦难，但是苦难总是能战胜的。20.8.520.8.520.8.5。2020年8月5日星期三二〇二〇年八月五日 8、For man is man and master of his fate.----Tennyson人就是人，是自己命运的主人11:0311:03:108.5.2020Wednesday, August 5, 2020 9、When success comes in the door, it seems, love often goes out the window.-----Joyce Brothers成功来到门前时，爱情往往就走出了窗外。11:038.5.202011:038.5.202011:0311:03:108.5.202011:038.5.2020 10、Life is measured by thought and action, not by time. ——Lubbock 衡量生命的尺度是思想和行为，而不是时间。8.5.20208.5.202011:0311:0311:03:1011:03:10 11、To make a lasting marriage we have to overcome self-centeredness