Genesys产品技术交流.pptx

Genesys公司及产品介绍;Headquarters: San Francisco, CA;CRM Excellence Award Call Center CRM Solutions Magazine Market Engineering Award Market Engineering Competitive Strategy Award Frost Sullivan Genesys as one of Americas 100 fastest growing technology companies Bloomberg Personal Finance Genesys ranks among Americas fastest growing companies Individual Investor Magazine Genesys Ranks in Top 10% of Bay Areas Fastest-Growing Public Companies San Francisco Business Times 7th Most Dynamic Software Company Forbes ASAP Magazine;Product of the Year Genesys G6 Suite Product of the Year Genesys Internet Contact ICCM Best of Show Genesys Internet Contact CT Expo Best of Show Genesys Internet Contact Product of the Year Genesys Workforce Management Fall CT Expo Best of Show Genesys Workforce Manager CTI Expo Fall Best of Show Genesys CC Analyzer Product of the Year Genesys Voice Portal ;Genesys全球领导品牌;研究机构 : Gartner Research Aug 2001;技术最强专利最多;ATT Wireless Axtel Bell Canada Bell Mobility Cellular BellSouth Bouygues Telecom British Telecom Deutsche Telekom J-Phone KPN NTT Qwest;ABN AMRO AIG Allianz AXA Bank of America Barclays Charles Schwab Chase Chinatrust Goldman Sachs Nordea Bank Merrill Lynch;Strong Brands / Strong Companies;Verizon 30,000 Agents BT 25,000 Agents Ameritech 8,500 Agents MCIWorldCom 6,700 Agents Bank of America 6,000 Agents Telstra 15,000 Agents Chase 3,500 Agents Charles Schwab 3,000 Agents Fingerhut 2,700 Agents Barclays 2,500 Agents PrimeCo 2,000 Agents;Scalable;G6 所提供的各种解决方案组合;;;Genesys核心架构之配置层;功能： 集中控制各个解决方案的开启 集中监视各个解决方案的运行状态 实时获取系统运行日志 客制化告警通知 自动出错管理 特点： 集中实现 远程操作 告警反应及时 ;Genesys核心架构之媒体层（1）;Genesys核心架构之媒体层（2）;Genesys核心架构之服务层;Genesys核心架构之报表层;;可产生摘要数据(summary)与详细数据(detail) ;;路由请求处理的可靠性及负载分配;T-Server HA 及其他应用可靠性的实现;Genesys 解决方案介绍;Enterprise Routing解决方案;Genesys企业内智能路由解决方案 基于???据驱动(data-driven routing);Genesys企业内智能路由解决方案 基于话务员技能(Agent Profile Routing);Save