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bc;Agenda;Agenda;Professional Standards Compliance;Policy Areas;What
a set of worldwide professional standards (captured in client service policy statements) which reinforce our commitment to acting with integrity and honesty
specific guidelines (captured in client service policy statements) for tricky situations where there is tension between doing the best for the client and doing the “right” thing, or between needs of multiple clients
a group of people in the center and in local offices dedicated to interpreting and applying the policies;Why
Bain’s reputation and success ultimately depends on it to ensure that the instinctive reaction to a tricky situation is generally the right one
reinforce a firm wide commitment to “doing the right thing”
reinforce a culture which embodies integrity and honesty that we can all be proud of
provide a business environment consistent with firm management and employees values
Protection from lawsuits;Who
every individual employee - embodies our professional standards, thoroughly understands them and applies them consistently and comprehensively
local office Professional Standards Program Manager - interprets, counsels, provides feedback to other offices and the Center
Professional Standards Program Director (Peter Aman) - central resource to manage implementation of program and assist driving of continued program development and improvement
Professional Standards Program Officer and Coordinator (Colin Anderson, Barb Bjornson) - central resource to further develop, refine, and interpret; mechanism for mediation
Management - reinforce (actively), interpret, apply, provide incentives/disincentives;How
through local resources (Professional Standards Managers coordinated with the Center)
worldwide training for all levels
role modeling at the team level
local communications and marketing coordinated by the center (e.g., intranet)
internal/external marketing
incentives and disincentives
BVU; ;Professional Standards Policies;;When client
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