基于员工压力管理的EAP应用分析—以NY银行A支行为例.docVIP

摘要 近年来，金融市场全球化发展，我国银行业紧跟着国内外快速发展的步伐，开展进行深刻变革。面对激烈的金融市场竞争和繁重的工作任务，银行从业人员面临着工作压力、人际交往、情感危机等身心健康问题的严峻挑战。员工心理问题日益严重成为银行业现发展中面临的重大阻碍。 本文以NY银行A支行作为研究对象，论述了国内外的EAP现状、阐述了EAP的压力管理理论基础，采用文献研究法和问卷调查法，就NY银行A支行的内外部环境、员工压力现状进行调查和详细的统计分析，根据调查结果，从环境、组织、个人三大压力源发现员工存在的压力问题，论证EAP实施的可行性，提出可靠的保障机制，提出针对性的依据和建议。研究期望能为银行业内基于员工压力管理的EAP应用提供一些参考价值。 关键词： EAP（员工帮助计划） 压力管理 NY银行A支行 Abstract In recent years, with the development of financial market globalization, Chinas banking industry has been carrying out profound changes following the pace of rapid development at home and abroad. To face the drastic banking competition and onerous service tasks, the staff of bank are suffering serious challenges of work pressure, human communication, and emotional crisis or other physical mental health problems. The psychological problems of employees have increasingly become a major obstacle to the development of the banking industry. The present paper takes NY bank as the research object, described the current situation of EAP in domestic and international, expounded the theoretical basis of pressure management of EAP. With using literature research method and questionnaire survey method, this paper aim at the internal and external environment of NY bank A sub-branch and the current situation of employees pressure makes a survey and detailed statistical analysis . According to the survey results, we find the pressure problems of employees from the three major pressure sources of environment, organization and individual, prove the feasibility of EAP implementation, put forward a reliable guarantee mechanism, and combine the survey results, put forward the pertinence Basis and suggestions. The research is expected to provide some reference value for EAP application based on employee stress management in banking industry. Key words： EAP (Employee Assistance Program) Stress Management NY Bank 目录 TOC \o 1-3 \h \z \u 目录 I 1 绪论 1 1.1研究背景 1 1.2研究目的和意义 1 1.3研究方法 2 1.4创新思路 2 2理论基础及文献综述 3 2.1