问题解决培训教学课件.ppt

Problem Solving Key to Continuous Improvement Workshop;Six Steps Problem Solving Process;The Six Step Problem Solving Process Model;Six Steps Problem Solving Process;Six Steps Problem Solving Process;Six Steps Problem Solving Process;Six Steps Problem Solving Process;The Effect (results which is influenced by the main factors or Causes) are placed in a fish bone diagram. Using this diagram will help to identify the real causes Uses : To grasp the causal relationship between cause and effect To stratify To analyze the possible causes;The Force Field Analysis Tool;Steps One and TwoAnalysis Summary;9、 人的价值，在招收诱惑的一瞬间被决定。*** 10、低头要有勇气，抬头要有低气。**** 11、人总是珍惜为得到。***** 12、人乱于心，不宽余请。**** 13、生气是拿别人做错的事来惩罚自己。***** 14、抱最大的希望，作最大的努力。**** 15、一个人炫耀什么，说明他内心缺少什么。。***** 16、业余生活要有意义，不要越轨。*** 17、一个人即使已登上顶峰，也仍要自强不息。****;Step 3. Evaluate alternatives (most critical step) Test your problem analysis Establish priorities and Set criteria in an effort to establish a goal (refer next slide) Enables a wider perspective of possible solutions which tend to be more mutually acceptable by team. This in turn leads to higher commitment by the group;Evaluate alternatives (continued) Alternative testing procedure Takes into account 3 fact finding and judgment procedures Establish team priorities (assign point values) List Absolute Requirements eg. Goal to be met in 6 weeks equals 10 points List Desirable Objectives eg. Minimum Improvement of 8% equals to 10 points Evaluate alternatives eg. Replace with new unit Return cash to customer Repair and return later Set your criteria What do you want to achieve by any solution you make? What do you want to preserve by any solution you make? What do you want to avoid by any solution you make?;Step Three – Evaluate Alternatives Tool;;Step Three – Evaluate Alternatives Tool;Six Step Problem Solving Process;Step Four – Solution Creation Tool;Step Four – Action Planning Tool;Six Step Problem Solving Process;Step Five – Analyze the Outcome Tool;Six Step Prob