危机管理权威资料.pptx

Crisis Management;What is a crisis?;Topics;Key features of a Crisis;High level threats:;Specific threats to organisation: ;Consequential effects:;Common features of a crisis:;Purpose of crisis management:;Successful outcomes:;- Perpetrator was never identified - Future attempts cannot therefore be precluded;Three criteria of success:;Crisis Management Model;Existing conditions:;Existing conditions:;Intrinsic crisis:;Crisis Management Model;Immature crisis response:;Mature crisis management:;Mature crisis management:;Review and feedback:;Crisis Management Model;Management objective:;End of Part 1;;Part 2: Planning for Crisis Management;Integration of learning;Gathering intelligence:;Who for Government?;Who for medicine and drug safety?;The first goal of crisis management is prevention ;Intelligence:;Assess risks ;Risk assessment is:;Acceptable;Priority actions to sensitively withdraw product whilst reassuring honestly and openly;Risk management is:;Crisis Planning:;End of Part 2;;Part 3: Crisis Communications;Communication plan: ;Who matters and how will they be contacted?;;Message Options [What?];What does the world want to see?;Message Options:;Critical activities:;Initial response:;Lines to take:;Question;Media demands [How?];The ideal spokesperson:;Continuing public information and education;Elements increasing media interest:;X;Crisis Management Model;Integration of learning;End of Part 3;;Part 4: Communicating Risk;Communication of risk;Perception of risk;Perception of risk;Problematic issues in drug safety:;Problematic issues in drug safety:;Risk Factors for Government Officials;Summary;;Thank you -;;9、春去春又回，新桃换旧符。在那桃花盛开的地方，在这醉人芬芳的季节，愿你生活像春天一样阳光，心情像桃花一样美丽，日子像桃子一样甜蜜。11月-2011月-20Sunday, November 1, 2020 10、人的志向通常和他们的能力成正比例。09:56:5509:56:5509:5611/1/2020 9:56:55 AM 11、夫学须志也，才须学也，非学无以广才，非志无以成学。11月-2009:56:5509:56Nov-2001-Nov-20 12、越是无能的人，越喜欢挑剔别人的错儿。09:56:5509:56:5509:56Sunday, November 1, 2020 13、志不立，天下无可成之事。11月-2011月-2009:56:5509:56:55November 1, 2020 14、Thank