F2- MA Part F - Performance measurement讲义知识点总结.pdf

Part F Performance measurement Performance measurement Performance measurement 1. Target setting 2. Performance measures 3. 3E 4. The balanced scorecard 3 1. Target setting Mission statement • The business’s rationale for existing and statement of aspirations • Quantified embodiments of mission Strategic obj ectives (timescales, profitability) • Elements which are central to future Critical success factors (CSFs) success • Measures used to assess whether CSFs are being achieved Key performance indicators 4 1. Target setting Ø The higher direction of an organisation requires a clear vision, in general terms, of what the organisation should be doing in the longer term and how it should go about doing it. Ø Mission statements are formal statements of an organization ’s mission which describe the organization ’s basic purpose and what it is trying to achieve. Ø There is no standard format, but they should possess certain characteristics. (a). Brevity – easy to understand and remember (b). Flexibility – to accommodate change (c). Distinctiveness – to make the firm stand out Google ‘To organize the world’s information and make it universally accessible and useful.’ 百度的使命：让人们最平等便捷地获取信息，找到所求 5 Exercise – 22.1 Which of the f ollowing would not be exp