Marriott万豪集团联号星级酒店品牌JW万丽员工手册.pdf

Associate Handbook March 2008 Dear New Associate, We are glad you decided to join Marriott International. Since 1927, Marriott has proudly built a reputation for innovation, quality and service. From our beginnings as a nine-seat root beer stand in Washington, D.C., we have grown to be a respected leader in the hospitality industry, with more than 3,000 hotels and resorts in nearly 70 countries around the world. It is an exciting time at Marriott. We are taking our business to a whole new level as we continue to refresh and renovate our properties, delivering access to the latest technology and introducing exciting design features in our guest rooms, lobbies and restaurants. We are creating new hotel and resort brands, like boutiques and kid-friendly resorts, to appeal to the ever-changing demands and lifestyles of today’s travelers. With Marriott’s growing leadership role comes a responsibility to bring our culture of caring and inclusion to every community we call home. It is a responsibility we take seriously. From addressing housing and hunger needs, to working toward a greener, cleaner environment, to training the next-generation workforce, to helping sick and impoverished children, to establishing Marriott as a global diversity leader—we are committed to making all of our communities better places to live and work. At the heart of this unique culture lies a strong spirit to serve. We owe our success to our diverse associates, who consistently strive to take great care of their customers and guests, their fellow associates and their neighbors in the community. At Marriott, we act with integrity in all of our dealings with associates, customers, guests, business partners and governments. Doing not only what is legal but what is right is one of our fundamental values. How we do business is as important as the business we do. Marriott associates are the best in the industry. A