交易、服务行业的六西格玛工具简介.pptx

Introduction To Transactional Six Sigma Tools交易，服务行业的六西格玛工具简介; Upon completion of this module, the participants will be able to : 本模块结束后，你应能够: Understanding what are the Transactional Six Sigma projects 　了解什么是服务、营运行业的6 Sigma项目 The service industry 　营运、服务行业介绍 Solutions for the service sector 　服务行业解决方案;Learning Objectives 学习目标;The Service Industry营运、服务性行业;The Service Industry 营运、服务行业;Processes are simpler than manufacturing-oriented processes （But more hidden !) 同生产过程相比，服务过程比较简单 (但可能更隐蔽 ！) Employees must rely heavily on sound judgment 员工必须依靠良好的判断 Employees contribute to large variation in results 人员因素对于结果变异作用很大;Six Sigma Implementation In Service Industry 6 Sigma在服务、营运行业的实施;Cultural Comparisons 文化的差异;Manufacturing　生产 Typical measurement 典型测量 - Production volumes 产量 - Efficiency　　　　 效率 - Conformance to specifications 　是否符合规格 - Error rates 错误率 - Reasons for errors 错误原因 - Trends 　　 趋势 - Variations　　　　 变异 - Costs　　　　　　 成本;Solutions for the Service Sector 服务行业解决方案;Solutions for the Service Sector 服务行业解决方案;Service Sector - Transactional Processes服务性行业 – 交易类流程;Transactional Tools 营运、服务行业工具;定义;Seven “New” Management Tools “新”七大管理工具;Overview of the 7 “New” Management Tools“新”管理七工具概述;Overview of the 7 “New” Management Tools“新”管理七工具概述;Overview of the 7 “New” Management Tools管理七工具概述;Verbal Data　口头资料;Whichever tool is used, it is necessary to make a start, then refine progressively 无论使用什么工具，都要从头开始，然后逐渐展开 Applying the tools is hard because people often interpret the same words differently. 不同的人对于同一句话都会有不同的解释，所以应用这些工具不是件简单的事情;Relationship Between “Original” and “New” Tools“新”“旧”工具之间的关系;事实;The 7 “New” Management tool “新”的管理七工具 Not intended to replace the Original 7 tools 并不取代“旧”的七工具 ； Compliments the use of the original 7 tools 与“旧”的七工具 相辅相成；;Comparisons between the Original 7 tools vs the 7 “new” tools 两种品管七大手法的区别:;Advantages of Affinity Diagrams亲和图的优点;The Affinity Diagram is a tool for organizing language data. After ideas are