民航情景英语 完整版课件全套ppt教学教程 最全电子讲义（必威体育精装版）.pptx

民航情景英语中国人民大学出版社Guided LearningAir travel starts with air ticket reservations. Normally passengers book airline tickets by contacting the airlines call center, going through a travel agency or making bookings on the internet. Airline service agents should be familiar with the types of questions that customers may ask, such as different flights, departure and arrival time, airfare, discounts, seat selection, special meals, etc. Agents are responsible for helping customers understand the procedures of reserving a seat and taking a flight.WarmerⅠ. Read the following information on website and answer the questions.1. Is it an international flights?2. Is it an online ticket booking?3. Can you find the cheapest price?4. Which airline do they choose?5. Where is the destination?II. Find the definition in Column B which matches the word or phrase in Column A.Setting It is 10:00 a.m. on Tuesday. Mr.Wang is booking ticket on telephone. Jenny, a clerk, is at the service desk to provide flight booking information to Mr.Wang. Look at the picture. What does Jenny do? What is she doing now? Work with a partner to make at least two sentences for the picture.Topic one :Telephone ReservationSample Conversation 1Clerk:? Good morning. This is China Southern Airline Booking Office. Can I help you?Passenger:?I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow?Clerk:?One moment, please. I’ll check what’s available.Passenger:? I’d like to travel business class.Clerk:?OK. We have Flight CZ6374 leaving Shanghai at 7: 05 a.m. Do you make the reservation now?Passenger:?Yes.Clerk:?What’s your name, please?Passenger:?John Smith. j-o-h-n, for John, s-m-i-t-h, for Smith.Clerk:?All right, sir. Now I’ve confirmed one business class seat on Flight CZ6374 leaving Shanghai at 7: 05 a. m. to Changchun on July 16. Is that right?Passenger:? Yes. When should I get to the airport?Clerk:?Please be there by 5: 05 at the latest.Passenger:?OK. I will. Thank you, bye!Vocabul