组织的创新能力.pptx

Organizations’ Capabilities to InnovateHenry C. CoTechnology and Operations Management, California Polytechnic and State UniversityRecapitulation: APP PlanOrganizations’ CapabilitiesOrganizations have capabilities and disabilities.Take two sets of identically capable people working on a project and put them to work in two different organizations, what they accomplish would likely be significantly different!Factor that affect what an organization can accomplish:Values (non- transferable)Processes (non- transferable)Resources (transferable).ValuesCriteria by which decisions are made; standards by which employees judge.Whether an order from a customer is a piece of good business or unattractive business;Whether a customer is an important one whose inputs should be solicited and valued, or is unimportant;Whether a new product idea is attractive or not;Whether a product whose dimensions hover at the outer bound of accepted tolerances should be shipped or not; etc.Clear and Consistent ValueEmployees at multiple levels can make independent decisions that are consistent with the strategic direction and business model of the company. Values reflect a consensus about what makes sense for the company and the individuals within it.GOAL CONGRUENCY!ProcessesPatterns of communications, interaction, coordination an work through which inputs (information, material, equipment, technology, labor, and money) are transformed into products/services.Process differ in purpose, visibility (formal versus informal), ‘embedded’ routines (“That’s the way we do things around here.”)Processes and EfficiencyTwo different organizations with identical sets of inputs, one might create more value than the other.ResourcesPeople, equipment, technology, product designs, brand reputations, information, cash, and relationships with suppliers and customers.Resources = assets that can be hired and fired, bought and sold, upgraded and depreciated.Transferable across the borders of organizations much more read