如何有效跟进客户.pptx

基本流程;询盘分类; *** 带图片询盘--- 一定要想方设法让客人寄原样过来，成功率较高！ ***有效询盘也可能是一句简单的话。 Can you give me more information about your product? ;询盘回复;对客户的任何信息要及时响应并回复； 对客户的回复不能是简单的一问一答，要尽可能全面、周到。 表示合作的诚意 --- 语气，专业化建议等 新询盘问客人更多信息 Glad to receive your inquiry. Wish you XXX To provide you a good quotation, we need to confirm the following details, 1. 2. 3...... Detailed information will be sent to you the moment we get your confirmation. 或者Best price will be sent to you the moment we get your?more detailed information. Thanks for your time. 要图片等更多细节 Do you have picture or interested model for that? It will help us offer more exactly price for you accordingly.;1.及时回复;怎样让你的回复脱颖而出;二、针对不同类别产品特点给予不同回复 平时建立模板，找好图片，分类存在不同文件夹 1.化妆包 介绍做过的大订单，大客户，发工厂视频 2.书包/儿童背包 发西班牙做过的一套old school系列 3.felt 发展会图片，介绍这种材料可回收，环保等优势，在欧洲卖得很好，尤其在德国，说不定在你们市场上就能找到我们的产品…;Dear Alexeii, ? The felt series is our strong and advantage product. Were the forerunner in China who develop and show this felt series since early 2010. Now we have stable markets and customers in Europe, especially in Germany, maybe you can find our products on market.This felt material is natural and eco-friendly, which can meet the standard and regulations in Europe. We had experience for this. ? Attached our latest October Hong Hong Mega Show pictures for your reference. ? Best regards, Attached the felt REACH SVHC test report for your reference. ? All materials are AZO free, low cadmium and phthalate free. We’ll follow the European REACH standard.;三、轰炸式回复法 让客人最短时间内记住你，但是要尽量提供给客人有用信息，而不是重复累赘，避免客人反感。 两封以上，2-3封 第一封大概介绍，第二封针对性，具体问题具体回答 比如大数量订单，客人关注交期，可以告诉他我们???理大订单的经验。 比如他要放自己的logo在包上，例如felt包，可以把我们做过的不同的logo图片发给他，例如silk printing, embroidery, laser, emboss, metal, hang tag, fabric label, rubber label… 四、善于利用手头资源 1. SGS, Alibaba product line verification, fty vedio, 工厂图片 已做过的样品图片，大货图片，展会图片，客户列表… 必要时发给客户，这些都是使你区别于其他供应商的优势 2. 利用各个国家已合作/未合作的客户帮忙打广告，使