工业工程专业英语Chapter8QualityManagement.pptx

Chapter 8 Quality Management Unit 1 Quality Standards and Quality Control Unit 2 Quality Management and Quality Cost 计划学时：4学时教学内容：4学时，精读，逐句翻译，掌握专业词汇Unit 1 Quality Standards and Quality Control (2学时)Unit 2 Quality Management and Quality Cost (2学时)教学要求：了解质量的概念，以及全面质量管理的相关内容。本章共一次作业（作业10）本章专业词汇reliability:可靠性 maintainability：可维护性fitness for use：适用性customer satisfaction：顾客满意specification：规范tolerance：容许偏差monetary：货币的、金融的quality of design：设计质量quality of conformance：符合性质量overengineer：高于工程要求的underengineer：低于工程要求的gauge：计量器technical committee：技术委员会international accreditation forum：国际认证论坛certification：认证registrar:注册人员audit：审计trivial：琐碎的template：模型workshop:车间、研讨会seminar:研讨班demonstrate：示范、说明preliminary：预备的、初级的reproach：责备、谴责forcible：强制的、有说服力的statistic：统计的six sigma methodology: 6δ法standard deviation：标准偏差division：部门、分配、分开opportunity：缺陷机会transaction:业务、交易metrics：度量标准、规律instructor：讲师、教练incentive：鼓励affiliate：隶属于literacy：读写能力checksheet：检查表pareto chart：排列图plot:以图的形式表示histogram：直方图dispersion：分散性scatter diagram：散布图observe value：观察值cause and effect diagram：因果图fish bone diagram：鱼骨图specs：规范、规格morale：士气、纪律 Unit 1 Quality Standards and Quality Control 1. Definitions of Quality 2. Quality in Manufacturing 3. Quality in Service 4. ISO 9000 Series Standards 5. Rules of Certification to QMS6. Steps of Certification to QMS Unit 1 Quality Standards and Quality Control 7. Statistic Quality Control 8. Definition of Six Sigma Methodology 9. Key Elements of Six Sigma Methodology 10. Six Sigma in Business 11. Six Sigma in Engineering 12. Quality Control Tools 1. Definitions of Quality The formal definition of quality, standardized by the American National Standards Institute (ANSI) and the American Society for Quality Control (ASQC) in 1978 is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Complete quality includes the 2 aspects: Fitness for use and conformance to specifications. 2. Quality in Manufacturing In manufacturing, quali