某通讯公司咨询建议书(英文版)(ppt23页).pptx

It is recommended that, for optimal results, this file be printed to a Series III or higher printer.TABLE OF CONTENTSOur Understanding of Your Needs................................................ 2Project Approach............................................................................... 6Benefits of Our Approach.............................................................. 14Project Timeline and Professional Fees........................................ 15Exhibits I. Project Experiences..................................................................... 16II. Project Requirements.................................................................. 19Preliminary and Tentative for Discussion Purposes OnlyUNDERSTANDING YOUR NEEDSBUSINESS NEEDSDuring the past several months, BST has initiated several corporate initiatives aimed at responding to the focus on excellence through quality. The total quality policy was adopted because BST realized the need to position itself more competitively within the industry.The environment surrounding today’s business is constantly changing. Pressure on the workforce is increasing from a variety of perspectives: Increased workforce productivity Changes in technology Job complexity Customer demands and expectationsCorporate wide responses: Foundation Network Strategy The Quality Advantage Business Process Reengineering Efforts Process Improvement Projects Training Documentation CHALLENGES BST RESPONSES UNDERSTANDING YOUR NEEDSBellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses:Business Process Reengineering - CORE Job Design - AM Work Content Review Training - Training and Documentation Project FNS - Strategic Information InitiativeFlorida Billing Settlement Andersen is familiar with BellSouth’s efforts to improve the quality of service, and availability of services and productivity in customer services:Service representatives and collection representatives represen