保安部岗位职责.pptx

Job Description Security 保安部工作培训General Responsibilities of All Security Staff保安部员工职责Mission :任务:To ensure a high level quality customer service : welcome customers and to maintain a safe and clean shopping environment.确保高水平的客户服务意识,，热忱待客和保持一个安全,、舒适、干净的购物环境.To ensure the safety of the customer, staff and company asset and merchandise.保证顾客,员工,公司资产和商品的安全.To enforce the store rules and procedures.加强店规，并确保正常实施.Job description security 2General Responsibilities of All Security Staff保安部员工职责Security represents Carrefour. He guarantees the public image of the company.保安代表家乐福,它能保证公司的公共形象.His specific mission is : Safety of Person and Property.他的特殊职责:人身和财产的安全.He is ready at any time to maintain the safety at any place in the store.他随时随地维护店内的一切安全.He has a welcome role, which implicates:他饰演一个热忱待客的角色:也就是:Kindness 温和Availability 亲切Smile 微笑He must show : discretion, politeness, punctuality, integrity and composure in all circumstances.应当表现出:谨慎,诚实,有礼貌,守时,完善及在任何情况下冷静沉着.Job description security 3General Responsibilities of All Security Staff保安部员工职责He doesn’t smoke,eat or drink when he is on duty.当班时不吸烟,吃其它任何东西.He wears the Carrefour uniform with the badge , (except plain - clothes guards).应穿着家乐福工作制服,佩戴名牌(便衣人员除外)，讲究个人卫生.He doesn’t chat unnecessarily with staff, suppliers or customers.不应无故与同事,供应商,顾客闲谈.He has no private relationship with staff, suppliers or customers at work.工作时不得与同事,供应商,顾客有亲密或私人关系.He enforce the “No Smoking”.维护“禁止吸烟”区域的规定.He checks if the Fire Fighting equipment is in working order everyday.每日检查灭火装备是否工作正常.He checks the clearing of emergency exits.检查紧急出口是否畅通无阻.Job description security 4General Responsibilities of All Security Staff保安部员工职责He reports to security management, duty store or store manager every incident or accident, according to its importance.根据事故的重要性,应向保安经理,值班经理汇报所发生的一切.In case of fire or special event, he enforces the procedure.如发生火灾或特殊事故,应依程序处理.He knows the organization chart, the procedures and the functioning of the store.应了解,组织,安排店内工作程序.If nec