1.管理沟通基础知识.pptx

Management Communication Department of Business Administration管理沟通 Course SyllabusIntroductionCommunication StrategyEffective ListeningMaking Presentations NegotiatingInterviewingRunning MeetingsWriting ReferencesMary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999Michael E. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press, McGraw-Hill, 1998Ron Ludlow, Fergus Panton, Effective Communication, Prentice Hall, 1997Kitty O. Locker, Business and Administrative Communication, 5th edition, China Machine Press, McGraw-Hill, 2000魏江，管理沟通—理念与技能，科学出版社，2001苏勇，罗殿军，管理沟通，复旦大学出版社，1999罗锐韧，曾繁正，管理沟通，红旗出版社，1997 GradingClass Participation 20%Oral Presentation 10%Cases Analysis and Presentation 30%Individual Assignment 40%Part 1 Introduction☆ 第一节 管理沟通的内涵和要素☆ 第二节 沟通的类型☆ 第三节 管理模式与沟通Discussion(1)：Background 你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已经降落月球、作为基地的太空母船会合。然而，因机械故障，你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。 Discussion(1)：BackgroundDiscussion(1)：Group CommunicationAfter finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.Attentions:--No matter informative, or persuasive communication, logic is the fundamental;--Don’t change your idea only to avoid the conflict;--Don’t make decision only to abide by “the minority and the majority” ruleDiscussion(1)：Discussion(2)： Self-assessment¨?What key techniques, you think, decide the success of your career? ¨?What are your communication barriers in your job?¨?What are the most effective approaches to improve your communication skills?¨ What do you wish to learn much more in this course? Significance of MCCo-ordination requires communication. what is an organization? First