QFD质量认证管理培训资料.pptx

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Quality Function Deployment;2;Learning Objectives;Process Overview;QFD and the House of Quality;House of Quality;Benefits of QFD;;QFD Steps;QFD in Detail;1. Customer Needs (VOC);Example: High-End Children’s Bicycle Design;2. Critical Customer Requirements (CCRs);Principles of Establishing Good Critical Customer Requirements;Principles of Establishing Good Critical Customer Requirements CCR’s;2. Critical Customer Requirements High-End Children’s Bicycle Example;3. Interrelationship Matrix;3. Interrelationship Matrix Evaluate Relationships – Bicycle Example;3. Interrelationship Matrix Determine Relative Importance of Each CCR;3. Interrelationship Matrix Analyze It;4. Customer Rating of Competitors;4. Customer Rating of Competitors (Cont.);4. Customer Rating of Competitors (Cont.);;5. Correlation Matrix;;5. Correlation Matrix (Cont.);;6. Technical Comparison;6. Technical Comparison (Cont.);;;7. Performance Targets (Cont.);7. Performance Targets (Cont.);;Analyze and Diagnose HOQ;Analyze and Diagnose HOQ (Cont.);Analyze and Diagnose HOQ Perform Risk Analysis;Overview of QFD;COMMON QFD PITFALLS;;;Exercise- Mousetrap QFD ;VOC-Next Generation Mouse Traps ;Competitors Benchmarking Information;Takeaways

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