香水湾项目物业pip27may.pptxVIP

Property Improvement Plan Property Management 27 May 2015物业改进计划物业管理2015年5月27日;The property improvement plans is an ongoing process started on 12 May 2015. 物业改进计划从2015年5月12日开始实施执行。 The following information acts as an immediate improvement Plan and puts emphasis on a list of targets to achieve short, medium and long term goals for the year 2015 for the Property Management Operations. 以下为改进计划的具体信息，并且强调了在2015年运营过程中需要达到的短期，中期及长期目标。 The objective of the improvement plan will be to restructure rebrand the current organization into a Property Management Operation that deliver a high level of service and in the long term a financially viable business. Key focus of the Property Improvement Plan are on People, Service and Product. 改进计划的主要目标是对物业目前的组织架构进行重组及重塑，以提高服务水准和长期的经济效益为目的。改进计划的主要对象为员工，服务及产品。 Most of the Property Improvement Plan are centered around the operation of the property management but not limited to overall project management strategic progress, villa hand over management , maintenance of the site and owners relations building. 物业改进计划的主要内容是围绕物业管理运营方面的，但是也包括整体项目管理策略想法，别墅移交管理，公共区域维修及业主关系的建立。 Team Members are the key to a successful operation. Recruitment of experience team members will improve with the future handover of dormitory and a opening date to the Boutique hotel. This is necessary so as to draw experience 4 and 5 star chain hotel staff as well as independent luxury hotel experience staff. 成功运营的关键在于团队，随着未来员工宿舍的交接和精品酒店的开业，我们会从4星，5星或是其他精品奢侈型酒店来招聘越来越多有经验的酒店员工。 ;Current Status of the Operation - 25-05-20152015年5月25日运营现状;Team Members – Training团队成员-培训 ;Alila Foundation and Hospitality Training阿丽拉入职及对客培训;Team Members – Training团队人员-培训;Team Members – Training团队人员-培训;Team Members – Training团队人员-培训;Surveys 调查 ;Villa Inspections Property Tour别墅检查 园区巡视; Customer Relationship Management [CRM] 宾客关系管理 Manual CRM for VIPs so as to ensure their preferences and needs are understood and met where possible. Enhance on manual CRM by extending i