参考教程案例ahlei课程chapter.pptxVIP

10/12/2020;Seven Reasons People Choose a Career in Hospitality and Tourism;2.1;Who is attracted to career opportunities in the hospitality and tourism industry?;How can someone develop industry expertise in a particular area through on-the-job experience?;2.4;How does someone select an industry career path to follow?;What role does professional certification play in a hospitality and tourism career?;2.5;Why the need for performance standards for a guest service professional?;What are the seven elements of Guest Service Gold and how are they used?;What are the Guest Service Basics everyone in the industry must know and use?;What basic service standards should every type of hospitality and tourism business or operation have in use?;What are the steps required during the job hunt and interview process?;What details and important pieces of information should be refined on a résumé during a job hunt?;What should a professional employment portfolio contain?;Why is showing up for an interview looking like a professional so important?;How can the use of good manners impact someone trying to build a successful career in the industry?;Why is following a good moral compass so important?;How can a person work toward developing and using a strong, positive sense of self?