电话应对用语.DOCVIP

电话应对用语 第 PAGE \* Arabic 5 页第 PAGE \* Arabic 5 页 电话应对用语 交待受话者不能接听的原因 ——受话者外出—— 不好意思，陈先生现在不在公司，他大概四点钟会回来。 I’m sorry, Mr.Chen is not in/out now. He’ll come back around four o’clock. ——受话者正在接电话—— 不好意思，正在讲电话。 I’m sorry, Mr. Chen’s line is engaged/busy. I’m sorry, Mr. Chen is on another line now. ——受话者正在接待客人—— 不好意思，陈先生正在会见客人。 I’m sorry, Mr. Chen is meeting some guests. ——受话者正在开会—— 不好意思，陈先生正在开会。 I’m sorry, Mr. Chen is in a meeting/conference now. ——受话者不在桌位—— 不好意思，陈先生不在他的桌位上。 I’m sorry, Mr. Chen is now at his desk/away from his desk now. 不好意思，陈先生不在办公室，他在卖场。 I’m sorry, Mr. Chen is not in the office, he is somewhere in the salesfloor. ——受话者没空—— 不好意思，陈先生正在忙。 I’m sorry, Mr. Chen is tied up/busy at the moment. ——受话者正在出差—— 不好意思，陈先生去外地出差了，下星期一才会回来。 I’m sorry, Mr. Chen is on a business trip.He’ll come back next Momday. ——受话者正在休假—— 不好意思，陈先生今天放假。 I’m sorry, Mr. Chen’s got day off today. ——受话者已经辞职—— 不好意思，陈先生已经辞职了。 I’m sorry, Mr. Chen has quit already. ——电话系统故障—— 不好意思，我们的电话系统有故障。 I’m sorry, we seem to have a poor connection. 处理不能接听的情况 ——请来电者稍等—— 麻烦你等等,电话一通立即帮您接线. A moment please. I’ll connect for you when the line is available. ——请来电者再打来—— 请您迟些再打过来. Could you call again later? 请您三点以后再打回来 Could you call him back after three o’clock? ——接线给其他人—— 请等一等,我帮您接陈先生附近的电话. A moment please. I’ll try to put you through to other extension. 请问要不要同部门的其他同事听呢? Would you like to talk to someone else in the same department? 请问要不要同黄先生讲呢? Would you like to speak with Mr. Huang. ——留口讯—— 请您留下姓名、公司名和电话号码，我让陈先生给您去电话。 May I have your name. Company name and telephone. I’ll have Mr. Chen call you back later. 方不方便留下口讯呢? Would you mind leaving a message? 请问贵姓?请问怎样写呢? May I ask who is calling? Could you spell the name, please? 听不清楚来者的话 对不起,.我听不太清楚,麻烦您再重复一次。 Would you mind repeating it? 日常电话应对 接电话时 1、有礼的招呼 （12：00前）早上好，乐富隆超市/______部门。 Good Morning, LIFELONG/______Dept. May I help you? (12：00后) 中午好，乐富隆超市/______部门。 Good Afternoon, LIFELONG/______Dept. May I help you? （6：00后） 晚上好，乐富隆超市