饮食行业QIT促进员专业培训.pptx

QIT Facilitator TrainingQIT 促進員培訓QIT ImprovementQIT 與改善Q—Quality 品質什麼是品質 What is Quality顧客滿意的產品或服務 Customer satisfied product or service什麼是顧客 who is customer接收產品/服務的組織或人 the person/organization who receives product/service優質的要求 requirements of excellent quality物超所值 superb valueI –Improvement 改進改進是指為改善產品的特性和(或)提高用於生產和交付產品的過程的有效性和效率所開展的活動，……必要時，對結果進行評審，以確進一步的機會審核、顧客反饋和品質管理體系評審也可用於識別這些機會改進是一種持續的活動。 Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity. ISO-9000:2000 3.9T-Team 團隊二人或以上 never alone方向一致 unified goals共同目標 unified objectives 資源共享 share resources 榮辱與共 share pride各司其職 division of work 各盡其責QIT-品質改善小組 由個別部們或跨功能小組,對品質作出長期或短期改善活動? functional or cross-functional teams, long-term or short-term quality improvement activities以小組形式活動，透過定期會議及其他活動 act as a team, through periodic meetings or other activities跨功能(部門)管理 Cross-functional(departmental)management改善工作重點是TQM ，而達到目標，必須跨越各功能性部門之間障礙。如品質問題非由品管部門獨自負責。 Focus at TQM, to achieve objectives, must cross functional barriers. Quality problems are not the responsibility of one department alone. 跨功能(部門)管理 Cross-functional(departmental)management 跨功能管理是指為達成QCDMS跨越部門之間管理活動。 Cross-functional management means to achieve QCDMS across the departments改善觀念Improve attitude改善與管理 Kaizen and management過程與結果 process and result遵循 PDCA循環/ SDCA循環 follow PDCA/SDCA品質第一 Quality first用數據說話 talk with figures下一制程就是顧客 the next process is customer品質改進的定義Quality improvement defined品質改進 quality improvement品質管理中致力於提高有效性和效率的部份 the part in quality management that deals with effectiveness and efficiency有效性 effectiveness完成所策劃的活動並達到所策劃的結果程度的度量 a measure of achievin