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Wal-Mart China Associates Engagement Survey Result PresentationNov., 2022AgendaWhy Measure Employee Engagement?Wal-Mart Associate Opinion Survey IntroductionSurvey Background : Why Do We Conduct the Survey?Participant ProfileSurvey MethodologyInterpreting the ResultsKey FindingsEngagement Results Positive AreasNeed-to-improved Areas Benchmarks and Comparison Suggested Initiatives Best Practices for Achieving Sustained Engagement ResultsWhat Will Improve if Engagement Score is Increased?Why Measure Employee Engagement?Improving Business Results Through Engaging PeopleBusiness Results and StrategiesIndividual Life Goals and StrategiesIndividual CapabilitiesBusiness CapabilitiesPeople Requirements and Talent StrategyIndividual Priorities and EngagementEmployment RelationshipPeople Management PracticesEngagementProblem ResolutionPrice/Relative ValueEmployee BehaviorService QualityFeaturesWhy Engagement Matters:Business NeedsCustomer Value DriversRecom-mendationRetentionExpansionCustomer Satisfaction/ValueBusiness PerformanceWhy Engagement Matters:Employee NeedsOpportunityQuality of LifeCultureTotal CompensationLeadershipRelationshipsWork ActivitiesTurnoverRecommend EmployeesRecommend Products/ServicesCreate new Products/ServicesCustomer ServiceProductivityEmployee EngagementEmployee BehaviorWal-Mart Associate Opinion Survey IntroductionSurvey Background: Why Do We Conduct the Survey?The Associate Opinion Survey is a very important part of the Grass Roots process. It lets us look, in an objective way, at how associates feel about working at Wal-Mart. It lets us measure whether we’ve done a good job over time of helping to make Wal-Mart a better place to work.It provides a foundation for the Grass Roots meetings, giving managers direction for their discussions.And it tells us where to concentrate our resources in order to raise our associate engagement the most over time.Participants Profile – By DivisionParticipant Profile – By GradeEngagement ? Satisfaction9、 人的价值，在招收诱惑