全面质量管理与医院管理综述.pptx

本资料来源;Total Quality Management Hospital management全面质量管理与医院管理;案例1;案例1分析;案例2;案例2分析;案例3;案例3分析;Overview 介绍;;;Definition of TQM 全面质量管理;TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is Do the right things, right the first time, every time. ;;Principles of TQM;Employee Empowerment;Fact Based Decision Making;Continuous Improvement;Customer Focus;SPC -Statistical Process Control 统计过程控制;DOE- Design of Experiments试验设计 ;FMEA-Failure Modes and Effects Analysis 失效模式和效果分析 ;The Concept of Continuous Improvement by TQM 持续质量改进;持续改进的目的不仅仅是提高改进的结果，更重要的是提高未来创造更好结果的改进能力。 能力改进的五个重要因素是：需求方，提供方，技术，运作，员工能力。;A central principle of TQM is that mistakes may be made by people, but most of them are caused, or at least permitted, by faulty systems and processes. This means that the root cause of such mistakes can be identified and eliminated, and repetition can be prevented by changing the process.;There are three major mechanisms of prevention: 如何预防？;Implementation Principles and Processes 怎样实施？何时实施？;;CQI in the health care industry持续质量改进在医疗效劳管理上的应用;Method and Processes 方法与步骤;;Principle of total quality management in hospital 医院全面质量管理的原那么和理念; 病人，病人家属 外部顾客 社区居民 与医院提供效劳相关单位 社会公益机构 医院顾客 医院固定性人员 内部顾客 研究生 非固定性人员 实习生 进修生 护工?24;全员参与的核心是调动人的积极性。 如何调动人的积极性？ 靠教育 靠标准?24;病人就诊过程划分;???标名称;指标名称;9、 人的价值，在招收诱惑的一瞬间被决定。六月-21六月-21Thursday, June 17, 2021 10、低头要有勇气，抬头要有低气。08:08:1308:08:1308:086/17/2021 8:08:13 AM 11、人总