六西格玛管理的导入(英文版).pptx

Total cycle time reduction;A business achieve total customer satissfaction when its workforce;;Total cycle time reduction-  a competitive tool;Business evolves over time;If we are to improve;As Is The present level of performance at which a business process or function is operating Should Be A level of performance that a business can achieve using current resources Could Be A level of performance that cant be achieved through the strategic addition of new resources Issues Problems,disconnects,and/or opportunities for improvement (missing,unnecessary,or poorly performing steps).;Greast performance improvementachieved with present resources;Flow chart Sequential flow of a simple process Relationship map Diagrams how the pieces of a system interrelate within an organization Cross-functional process map Diagrams the specific steps taken to accomplish a task,organized by which function is responsible for the step Includes time required to perform each step;Process flow chart;Relationship mapping for any business;Assumptions:basic research complete.model accessories decided. Approximate $ to spend.car available at dealer.;是;A;;Major process cganges takes about 12 month;Cross-functional process mapping;Reduce cycle time Eliminate waster Waste is everything other than the absolute minimum resources of material,machines and workforces required to add calue to the product All non-value added activity is considered waste Increase effectiveness of current activities. Simplify the process Reduce cost Find he causes of errors and eliminate Redefine the process currently being used.;Choose the process to be maped;Choose the champion steering committee;Select a cross-functional mapping team;Empower,secure the team limit capital investment;Choose two outside facilitators;Conduct the “as is〞 session;Review with others;Usually 3 to 5 continuous days Major output Develop a set of action item 40% Transfer ownership of the process to those who do the work 30% De