howtopolishmetal怎样擦拭金属制品.doc

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO POLISH METAL 怎样擦拭金属制品 T ASK N UMBER : PA-0003 任务号 : D EPARTMENT : 部门 : D ATE I SSUED : 制定日期 : GUEST EXPECTATION : 客人期望 : T IME TO T RAIN : 培训时间 :  Housekeeping 客房部 August 2005 2005年 8 月 I expect to see metal and brass polished without traces of fingerprints. 我希望看到金属和黄铜制品被擦拭干净，并且没有指纹印迹。 minutes 分钟 Why is this task important for you and our guests? 为什么这项工作对客人和我们都很重要？ Answers: 回答： I can increase the GSTS score增.加客人的满意度。 It shows my professionalism. 表现我们的专业。 I understand that cleanliness is important for the image of our hotel. 它们的清洁对酒店的印象非常重要。 Fingerprints can be easily seen on metal金.属制品上非常容易沾染指纹印迹。 WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 什么/步骤 如何做 / 标准 培训问题 1) Preparation Prepare both damp and dry cleaning cloths and have Why do I need to prepare damp and dry cleaning 准备 your metal polish ready. cloth? 在清洁开始前准备干布和湿布 . 为什么我要准备干布和湿布 ? Do not use Metal Polish on any other surface except metal . Why can I not clean other parts with a metal 不要使用金属清洁剂擦拭除金属以外的其它物品. cleaner? Pour Metal Polish on a dry cleaning cloth. 为什么我不能用金属清洁剂清洁其它物品? 将金属清洁剂倒在干布上 . 2) Polish Wipe all over surface using more pressure on the Why do I need to use more pressure? 擦拭 badly tarnished part. 为什么我需要用力 ? 完全涂抹物品表面 ,注意失去光泽的部分需要加力 擦拭 . Why do I need to wait 5 minutes? Leave for 5 minutes until surface looks whitish. 为什么需要等待 5 分钟 ? 等待 5 分钟直到表面开起来发白 . Using a clean dry cloth, polish the surface with small circular movements. 使用干布用小圆型动作擦拭表面. When polishing the ash urn insert, remove it to a back area and place ashtray urn onto a condemned bed sheet before polishing. ,并放在一张废弃的 擦拭烟灰缸需要将其拿到后台 床单上 ,再开始擦拭 . 3) Report defects Report defects if found while cleaning. 在清洁期间有问题需要立即报告. 问题报告 Summary questions: 问题概述 : Why do I need to polish the surface with circular movements? 为什么需要用圆型动作擦拭 ? Why do I need to take the ash urn to another area when polishing? 为什么需要将烟灰缸带到后台区域擦拭 ? Why do I have to report immediately? 为什么我需要立即报告 ? 1. What is important when pol