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Unit 5
Culture and Verbal Communication
Case 17
When these two men separate, they may leave each other with very different
impressions.
Mr Richardson is very pleased to have made the acquaintance of Mr Chu and feels
they have
gotten off to a very good start. They have established their relationship on a first-name
basis and Mr
Chu ‘s smile seemed to indicate that he will be friendly and easy to do business with.
Mr Richardson
is particularly pleased that he had treated Mr Chu with respect for his Chinese
background by calling
him Hon-fai rather than using the western name, David, which seemed to him an
unnecessary
imposition of western culture.
In contrast, Mr Chu feels quite uncomfortable with Mr Richardson. He feels it will
be difficult
to work with him, and that Mr Richardson might be rather insensitive to cultural
differences. He is
particularly bothered that, instead of calling him David or Mr Chu, Mr Richardson used
his given
name, Hon-fai, the name rarely used by anyone, in fact. It was this embarrassment
which caused him
to smile. He would feel more comfortable if they called each other Mr Chu and Mr
Richardson.
Nevertheless, when he was away at school in North America he learned that Americans
feel
uncomfortable calling people Mr for any extended period of time. His solution was to
adopt a
western name. He chose David for use in such situations.
Case 18
Even if the American knew Urdu, the language spoken in Pakistan, he would also have
to
understand the culture of communication in that country to respond appropriately. In
this case, he
had to say ― No at least three times.
可编辑
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In some countries, for instance, the Ukraine, it may happen that a guest is pressed
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