卓越绩效五大支柱.pptx

Organizational Excellence卓越组织五大支柱China Dec. 13, 2007Dr. H. James HarringtonCEO, Harrington Institute·? 2007, Harrington Institute, Inc.Ford Motor CompanyQuality Improvement Plan福特汽车公司质量改进计划Slogan contest - “Quality and demand go hand-in-hand” 竞赛口号－“质量和产量两手同时抓”Poster campaign - Ford and suppliers - pride in individual performance 海报宣传活动－福特和供应商－为各自的绩效而骄傲Monthly quality control publications - give credit for achievements 月度QC出版物－对所取得的成就给予肯定Plant achievement awards 工厂成就奖? 2007, Harrington Institute, Inc.Ford Motor CompanyQuality Improvement Plan (cont’d)福特汽车公司质量改进计划（续）Statistical quality control - to get products better than the best 统计质量控制－把产品做得比最好的产品更好Management and employee training 管理层和员工培训Supplier improvement 供应商改进Supplier training on SPC 对供应商进行SPC（统计过程控制）培训? 2007, Harrington Institute, Inc.Why Highlight Ford’s Improvement Process?为何特别介绍福特的改进过程？These were improvement activities at Ford in the late 1940s, as reported in a 1950 issue of Industrial Quality Control 在上世纪40年代后期，福特进行了一系列改进活动，并在1950年出版的一期《工业质量控制》中加以报道。? 2007, Harrington Institute, Inc.Confusion Reigns Supreme多种主流思想并存Philip B. Crosby’s 14 Steps 克劳什比的十四步质量改进法Dr.W.Edwards Deming’s 14 Points, or new and different 14 Points of “Profound Knowledge” 戴明的质量管理新十四要点Dr. Armand V. Feigenbaum’s 10 Benchmarks for Quality Success 费根堡姆的质量成功十个基准Dr. Joseph M. Juran’s Step-By-Steps Improvement 朱兰的循序渐进改进法Dr. Kaoru Ishikawa’s Six Categories for Transformation 石川馨的改革的六种方法? 2007, Harrington Institute, Inc.? 2007, Harrington Institute, Inc.Pages from Science Fiction novels are being cut and pasted into science textbooks.? 2007, Harrington Institute, Inc.IMPOSSIBLE? 2007, Harrington Institute, Inc.Don’t just think outside of the box.不要仅仅在盒子里进行突破性思考Tear Down The Wallsits 拆掉四面围墙? 2007, Harrington Institute, Inc.? 2007, Harrington Institute, Inc.Organizational Excellence (OE) is the process of building an organization that EXCELS!组织卓越是打造卓越组织的过程? 2007, Harrington Institute, Inc.卓越组织资源变革过程项目知识? 2007, Harrington Institu