跨境电子商务客户服务：处理漏发、错发类特殊订单.pptxVIP

;; ;;;;Dear sir/madam, We apologize for having sent you a wrong package, and promise immediately to make up for it. Firstly, we will send you the right package as soon as possible. Secondly, we will send you an xx% off discount coupon, which you can use whenever you want in our store. Could you please help to send the wrong package back after receiving it? We are responsible for the shipping payment. What do you think of the solution? If there is anything we can do for you, do not hesitate to contact us. Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.;Dear sir/madam, It is a pity to tell you that my collauge send you the wrong bag. Could I send you again or we give you$***** discount. I guarantee that I will give you more discounts to make this up next time for your next purchase. So sorry for all your inconvenience. Your understanding is highly appreciated. Thank you very much. Best regards! (Your name);Dear sir/madam, We apologize for having left out the item xxx, and promise to send it as soon as possible. In order to make up for your inconvenience, we will send with the package a new product recently designed by us and good for your neck health. Please let us know before you submit a refund request. We can further discuss a satisfactory solution with you. If there is anything we can do for you, do not hesitate to contact us. Please forgive us for your inconvenience. Your kind understanding will be greatly appreciated. ;1.We apologize for the inconvenience caused and appreciate your kindunderstanding. 很抱歉给您造成的不便，感谢您的理解。 2. I guarantee that I will give you more discounts to make this up next time for your next purchase. 我保证您下次购买产品时会给予您更多的折扣以弥补此次损失。 ; 巩固思考： 错发、漏发货物时，是否应该提供折扣或礼物补偿？;总结;感谢大家