西财《饭店实用英语》教学资料包 教学课件 scene 7.pptVIP

Hotel Practical English Scene 7 Chamber Service Teaching Procedures Ⅰ. Free Talk 1. What are the room attendant’s duties? 2. What would you do if you meet a guest in the corridor? Give good reasons to support your opinion, please. Ⅱ. Hotel Practical English Dialogue 1 Would You Like Me to Do the Turn-Down Service Now？ (A: Housemaid B: Guest ) A: Housekeeping. May I come in? B: Come in, please. A: Would you like me to do the turn-down service now？ B: Oh, thank you．But my client is coming in a minute. We’ll have something important to discuss. Could you come back at 8 PM? A: Yes, madam. But I’ll knock off at 7 o’clock. So I’ll inform the overnight staff to do it for you． B: That’s fine. By the way, how much is this packet of tea? A: It’s complimentary. And these two packets of coffee are complimentary, too. B: How about this bottle of water? A: It’s also free, madam. But the things in the mini-bar are not free of charge. B: Thank you very much. A: It’s growing dark. Would you like me to draw the curtains? Ⅱ. Hotel Practical English B: Why not？That would be very cozy． A: May I turn on the lights？ B: Yes, please. I just want to read the guidebook to Beijing. A: Is there anything I can do for you？ B: No more. It’s so nice of you. Thank you very much. Ⅱ. Hotel Practical English Dialogue 2 Can I Do Your Room Now, Sir? (A: Housemaid B: Guest ) A: Housekeeping. May I come in? B: Yes, please. A: This is the toilet paper you required just now, sir. B: Thank you. A: Would you like me to fix it for you? B: Oh, yes. Actually, it’s difficult for me to do it. A: Practice makes perfect. I do it every day. So it’s an easy job for me. B: You’re right. A: Can I do your room now, sir？ B: Of course. But can you leave my bed alone? I don’t want to change my bed sheet until I check out. Ⅱ. Hotel Practical English A: No problem, sir. It’s better to put this notice-board on the bed. So we can see it when you are not in. B: Oh, I didn’t see it.