跨境电子商务客户服务：处理订单付款完成后的问题.pptxVIP

;情景描述;任务导入;知识点学习;顾客付款完成后的邮件交流内容：;Dear customer, I am sorry to tell you that your order has been cancelled because your credit card has not been approved by Aliexpress. If you want the item now, we have prepared for you and you can make a new order. Besides, you can pay through Western Union, T/T payment or other ways too. Also, please contact with the Ali initiatively! Good luck! Best regards, ( Your name);Dear customer, Your payment for item xxx has been confirmed. We will ship your order out within xxx business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions please feel free to let me know. Thanks! Best regards! (Your name);如果风控审核通过了，但卖家发现库存无货，无法发货 此时应及时告诉买家，并推荐类似的产品 同时将取消购买流程告诉客户，供客户选择。 这种专业的操作方式往往可以赢得客户的谅解。;Dear customer, Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also good for you。 If you dont need any other items, please apply for“cancel the order”. And please choose the reason of“Buyer Order Wrong Product”.In such a case, your payment will be returned in 5-7 business days. Sorry for the trouble and thank you very much for your understanding. Best regards! (Your name);根据速卖通规定，除特殊类目外的所有类目发货期最长设定限制为( ) A.5天 B.8天 C.4天 D.7天;;感谢大家