IATF 16949五大工具-基本审核技巧试题 - LD.docVIP

Page PAGE 1 of NUMPAGES 3 PRE-STUDY: BASIC AUDITING Introduction: The following pages give examples of the level of knowledge required. If you cannot answer all of these sample questions below, it is recommended you do further pre-study prior to the training course. These questions are only examples and may not cover all the full body of the subject matter. IATF will not be able to provide any direct feedback to auditors on any questions related to the pre-study materials. Completing the questions is no guarantee of success in passing either the knowledge or application exams, but the materials are intended to assist an auditor in preparation. KNOWLEDGE Knowledge Requirements: Describe general auditor competencies. This includes but is not limited to questioning techniques, gathering objective evidence, and communication. 1. Name at least four of the essential auditor competencies in the IATF auditor guide 2. What type of question would you use to break the ice with a nervous interviewee? 3. Give an example of an appropriate use of a closed question. 4. Describe the way you would organize an interview in order to understand how a process is being managed. 5. Give three examples of good practice in time management during an audit. 6. What are appropriate ways to take notes during an interview? 7. Should the manager of the area where interviews are conducted know about the audit in advance or do you wish to arrive unannounced? 8. Keeping in line with the IATF auditor guide to ISO/TS 16949, describe how you would communicate with other members of your audit team during an audit. 9. Name two general requirements relative to confidentiality during an audit. 10. In the event of a conflict with an interviewee regarding the interpretation of a requirement, which of the following is considered to be acceptable? Explain the requirement without changing your position Negotiate a solution acceptable to the interviewee Refuse to enter into discussions on the matter Br