IATF 16949五大工具-不符合项管理考试题.docVIP

Page PAGE 5 of NUMPAGES 5 PRE-STUDY: NC MANAGEMENT Introduction: The following pages give examples of the level of knowledge required. If you cannot answer all of these sample questions below, it is recommended you do further pre-study prior to the training course. These questions are only examples and may not cover all the full body of the subject matter. IATF will not be able to provide any direct feedback to auditors on any questions related to the pre-study materials. Completing the questions is no guarantee of success in passing either the knowledge or application exams, but the materials are intended to assist an auditor in preparation. KNOWLEDGE Knowledge Requirements: Understand the requirements of The Rules for achieving IATF recognition for non-conformity management. 1. Explain the difference between an audit finding and a non-conformity. 2. Describe the 3 essential parts of a non-conformity report. 3. What are the criteria for non-conformity grading as major or minor? 4. What is the difference between a non-conformity and an opportunity for improvement (OFI)? Think of some examples. 5. How do you communicate a non-conformity to the auditee? 6. How do you proceed if the organization does not agree with the non-conformity? 7. Why is it not possible to close a non-conformity during the audit? 8. Describe all the steps the organization should take while addressing a non-conformity (i.e. by means of a Corrective Action Response). 9. What is the maximum time available to close or 100% resolve a non-conformity? 10. Must nonconformities based on customer specific requirements be closed within 90 days even if the customer allows more than 90 days? 11. In what circumstances do you conduct an on-site follow-up audit? 12. What are the criteria by which a non-conformity may be considered 100% resolved? Think of some examples. 13. How would you include corrective action verification in the audit plan of a surveillance / recertification audit? 14. If a non-conf