跨境电子商务客户服务：处理其他物流延误订单.pptxVIP

;; ;;1.海关检查或不可抗力因素导致的物流延误： 跨境包裹运输途中，有时会遇到严格的海关检查或者遇到其他不可抗力的原因导致包裹运输出现延误的情况。;2.由天气原因导致的物流延误： 跨境包裹运输途中，有时会恰好遇到恶劣的天气，受天气因素的影响，可能会导致运输时间的延长和客户收货时间的推迟。;知识点学习;知识点学习;Dear sir/madam, Your order has been shipped since Monday. But we feel so sorry to inform you of a possible delay because of peak seasons or bad weather. We will keep a close eye on your order, and let you know as soon as possible if there is anything new. In order to make up for the possible inconvenience, we will offer you a/an xx-dollar coupon, which can be used in your next order with us. Your kind understanding will be greatly appreciated. If there is anything we can do for you, do not hesitate to contact us. Thank you. Best regards! (Your name);Dear sir/madam, Thanks a lot for your order. But we have just received a message from xxx Shipping Company that your local customs will soon periodically launch a strict inspection of largepackages. Therefore, we suggest a delayed shipment of your order so as to avoid possible troubles among the strict inspection. What is your opinion about it? Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated. If there is anything we can do for you, do not hesitate to contact us. Thank you. Best regards! (Your name);常用句型： 1.Wish you a consent to agree. 希望您能同意。 2. That make the shipping time is hard to control. 这样物流时间就很难控制了。 3. We apologize for the inconvenience caused and appreciate your kind understanding. 很抱歉给您造成的不便，感谢您的理解。 4. I guarantee that I will give you more discounts to make this up next time for your next purchase. 我保证您下次购买产品时会给予您更多的折扣以弥补此次损失。; 实操练习： Simon订购的包裹由于疫情原因受到一定程度的物流延误，请帮助李晓写一封客户服务邮件。（邮件中可以向Simon提出下次购物将提供5%的折扣）;;感谢大家