跨境电子商务客户服务：学习处理交易问题咨询回复.pptxVIP

《跨境电子商务客户服务》学习处理交易问题咨询回复目录总结任务操作情景描述知识点讲解任务导入情景描述邮件的主要内容是客户对交易的咨询。学习售前跨境客服回复交易问题的技巧。李晓在企业邮箱收到一封邮件。任务导入小组讨论： 跨境客服是和顾客直接接触的岗位， 跨境客服需要掌握哪些交易回复问题呢？任务导入五、针对犹豫不决的客户回复技巧一、针对大额订单，一般询盘的回复二、针对大额订单，具体询盘的回复三、针对大额订单的报价四、针对买家砍价的回复任务操作跨境客服应该掌握以下交易回复问题：知识点讲解一、针对大额订单，一般询盘的回复实事求是，诚实守信。知识点讲解Dear XXX, Thank you for your inquiry of June 16, 2019. We have these items in stock now, as you know, our products are superior in quality and reasonable in price. As we are in the promotion sales, we offer a 3% discount for bulk purchase. If you would like to have more information, please do not hesitate to contact us. We are looking forward to your early reply. Best wishes, XXX知识点讲解二、针对大额订单，具体询盘的回复知识点讲解Dear XXX, Thank you for your inquiry of June 16, 2019 and we are pleased to make the following quotation for the goods as required. Commodity: Men’s T-shirt Item No. : ZFE-1 Qty.: 3000pcs Size: S, M, L and XL Color: dark, grey, light blue, and white Price: at USD4.2/pc CIF New York Shipment: in July 1, 2019 Payment: by irrevocable L/C at sight This offer is valid for 6 days. As we have been receiving a rush of orders now, we would advise you if you are interested in it, please let us have your reply as soon as possible. Yours faithfully, XXX知识点讲解三、针对大额订单的报价知识点讲解Dear Ms. Julie,?This is to confirm your fax of 13, July 2019, asking us to make you a firm offer for greenbeen and soy bean CFR Singapore. ?We faxed you this morning offering you 400 metric tons of 1 class green bean at $2000 per metric ton CFR Singapore, for shipment in Oct. 2019, subject to your reply before Set. 20, 2019. Please note that we have quoted our most favorable price and are unable to entertain any counter offer. ?As to soy beans, we would like to advise you that the few lots we have at present are under offer elsewhere. If, however, you were to make us a suitable offer, there is a possibility of our supplying them. As you know, it has been a great demand for these commodities and this has resulted in increased prices.