培训专用新建warranty process overview.pptx

Warranty Process Overview!!!$$$!!!Porsche CentreCustomerCustomer enters Porsche Centre with problems.It must be determined if the vehicle is covered under warranty, and the problem was not caused by miss use from the customer.All new vehicles have 2 year unlimited warranty (including grey imports)Any parts which need to be replaced, which can communicate with the PIWIS tester must have the vehicle protocol attached to the original part.Porsche CentreCustomerThe Warranty repair must be done quickly and efficiently according to the standard repair times shown in POSES, with no charge to the customer. Exchange parts must always be used when available.The Porsche Centre may then reclaim the costs incurred for the repair, through WWS-online. All parts used in the repair must then be tagged and stored until at least 30 days from the credit of the claim (this includes Exchange Parts)If no Barcode Request has been sent after 30days the parts may be scrapped or returned to the PAG Exchange Department.All Information regarding the repair must then be entered into WWS-online either free from errors or with an error code above 500 within 30 days from the repair date.(The repair date is the day the repair was completed)WWS OnlinePorsche Centre Credit NoteClaim LCF…… Total14937 12.2…. 102.3214938 134.2… 3464.314957 0.20….. 59.4014987 34.90…. 99.2014999 54.90…. 190.30877263566545245WWS OnlineBarcode RequestWhen the claim has been processed by WWS-online free from errors, a credit note will be sent, this will also show any previous claims which have been debited for reasons such as – Requested parts not being returned, Requested parts found to be not faulty by PAGA Barcode request may also be sent to return the part to Germany. This can be seen in IPASPorsche Centre877263566545245Barcode RequestThe Barcode request is specific for warranty cases only, It contains information on the claim, and which part is requested.Unde