前台接待日常英语.docxVIP

精品资料 精品资料 可编辑修改 可编辑修改 前台接待日常用语 Greetings 第一部分 问候 Welcome to haiyatt garden Hotel . I ’ m ***, what should I call you, please? 欢迎光临海悦酒店。我是 *** ，请问我该怎么称呼你呢？ Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生 / 女士，你好！请问我能为您做点什么？ My name is ***, is there anything else I can do for you, just let me know. 我叫 *** ，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Helping to Check-in 第二部分 帮助入住 Please have a seat for a while I ’ ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 Would you please give me your passport and credit card ?, I ’ ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 How many nights will you stay this time? 这次入住您会住多少天？ Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生 / 女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.. 这是给回您的护照和信用卡。 现在您可以上房间了。 希望您在这里居住愉快。 Providing Service During Staying 第三部分 居停期间提供服务 Regular Service 常规服务 Please wait a second. I ’ ll transfer it for you. . 请稍等一下。马上为你转接过去。 Because you are checking out two days early, You need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以我们需要收回二张现金券。 There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking. 酒店后面有很漂亮的花园和水塘， 那里是非常适合跑步 (锻炼身体) 和散步 的地方。 This money is damaged .I ’ m afraid we can ’ t change it, this is according to the hotel regulation. ( hotel rules-) 您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。 I ’ m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash. 不好意思， 酒店规定不可以用信用卡来套取现金， 如果您需要， 我可以安排 车送您去银行( ATM 机)上提取现金。 What denominations would you like? 你想要什么面值的人民币呢？ (7)I ’ m sorry